Here is a simple terms and conditions template for an electronic product with a 10-day return policy:
Terms and Conditions
- Return Policy: Products can be returned within 10 days of the purchase date. The item must be in its original condition, unused, and in the original packaging, including all accessories, manuals, and tags.
- Eligibility for Returns:
- Only items that are defective or damaged upon delivery are eligible for return.
- Products that show signs of wear, damage, or alteration are not eligible for return.
- The customer must provide a receipt or proof of purchase to initiate a return.
- Return Process:
- To initiate a return, please contact our customer service team at mob: +8801980576252.
- Once your return request is approved, you will receive instructions on how to send the product back.
- Refunds:
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days to your original method of payment.
- Shipping charges are non-refundable.
- Exchange Policy:
- Exchanges are only available for the same product if it is defective or damaged.
- If you wish to exchange the product, please specify this when contacting customer service.
- Non-Returnable Items:
- Items marked as final sale or clearance are not eligible for returns.
- Gift cards, software, and downloadable products are non-returnable.
- Shipping Returns:
- The customer is responsible for return shipping costs unless the product is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns.
- Changes to Terms:
- We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website.
- Contact Us:
- For any questions or concerns, please contact our customer service at [contact information].
Feel free to adjust the contact information and specific details to fit your company’s needs!